top of page
-
Can I return my jeans for a refund?It’s so important to us you are delighted with your purchase. If for any reason you aren’t, simply email us at info@denimlibrary.co.uk requesting a return and quoting the product number of your jeans. We will send you a return email with a free postage label - just repackage your jeans (ideally re-using the same recycled packaging), fix the free postage label, and drop off at your local post office. We will ensure you recieve your refund or exchange as quickly as possible. That's it! Please do this within 14 days of receipt.
-
Do you offer free delivery and returns?We offer our UK shipping at a fixed low cost of just £3.50, and completely free delivery for all UK orders over £50.00. International shipping is at a low fixed cost of £9.50. Please select your destination at checkout. Returns are always free.
-
Can you deliver my jeans outside of the UK?Yes. International shipping is at a low fixed cost of £9.50. Please select your destination at checkout.
-
How long will my jeans take to arrive?To support our promise to our planet we only dispatch our jeans once a week thereby lessening the number of unnecessary van journeys our delivery partner makes, and significantly reducing carbon emissions. Depending on the day of your order, you should receive your jeans within 3 - 9 days. We hope you agree that the short wait is worth it for the benefit to our environment. International deliveries will take a little longer.
-
What is my right jeans size?Our size chart should answer any size questions you may have. Our size chart can be found here. We often hand measure our jeans to ensure our sizing is as accurate as possible, but don’t worry, if your jeans don’t fit as expected you can return them completely free of charge within 14 days. Remember Vintage jeans can often come up a little smaller! The Unpublished Tee is designed and made in the UK and sized according to British standards.
-
Can I follow you on social media?We would love you to follow us on Instagram and Facebook - DenimLibraryOfficial or #Mydenimlibrary
-
You don't have the jeans that I'm looking for. Can you let me know if you get them in stock?Sure. We are receiving new stock frequently. Email me at info@denimlibrary.co.uk with what you are looking for and I will let you know when something suitable arrives.
-
How do I contact you?Don’t be shy get in touch, we love to hear from you! Email us at info@denimlibrary.co.uk
-
What are the terms and conditions of using the website?Terms and Conditions can be found here
-
What is your Privacy Policy?Our Privacy Policy can be found here
Frequently Asked Questions
bottom of page